Policy Overview
7th Letter Delivery maintains a refund policy designed to support customer satisfaction. Customers dissatisfied with their purchase may request a refund within 30 days from the purchase date.
Eligibility Requirements
For refund approval, products must be returned in their original packaging and in the same condition as when received. 7th Letter Delivery reserves the right to deny refunds for items that are damaged, opened, or no longer in their original condition.
How to Request a Refund
To initiate a refund, contact our support team with your order number and an explanation of the reason for your request. Our team will respond within 1-2 business days with next steps.
Important Limitations
- Shipping and handling charges are non-refundable.
- Customers are responsible for return shipping expenses.
- Services are non-refundable.
- Custom or special-order items may not be eligible for refunds.
Processing Time
Once we receive and inspect the returned item, refunds are processed to the original form of payment within 5-10 business days. Your financial institution may require additional time to post the refund to your account.
Our Commitment
7th Letter Delivery is dedicated to offering a streamlined refund experience and values customer input to continuously improve our products and service.
Contact
Questions about this policy or a specific refund request can be directed to our team using the contact information in the footer of this site.